We aim to ship all orders within one business day. Occasionally, we ship orders out the same day. All orders are shipped from Metro Detroit. After your order is processed, we will send a confirmation email with your tracking number. If you do not receive an email with your tracking number, please check your email spam folder. If you still do not see an email after 48 hrs of your order, please contact us with your order number.
If you would like your order shipped via ‘Express (1-2 days)’, please make that selection at checkout.
*Express orders may not ship same day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.
International Shipping – About Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient. Smartman Tools has no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
International Shipping – Limitations
For products shipped internationally, product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Smartman Tools, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
International Shipping – Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
We promise to find solutions to any damage that arises during shipping, including part replacement and covering any shipping charges due to returns and exchanges of damaged items.
Credit Card Processing
All credit card processing will be performed by Smartman Tools LLC. The charge on your statement will appear as smartmantools.com. We verify all billing addresses with credit cards, and if the address you enter does not match the credit card record, we will contact you. Sales tax will be added to the order during the checkout where applicable.
You may return any Smartman Tools product that does not meet your expectations within 30 days of delivery for a full refund. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days). We’ll notify you via email of your refund once we’ve received and processed the returned item.
Please contact us for assistance with your product return.
We currently accept Visa, MasterCard, American Express, and Discover credit cards. You will be required to provide your name, credit card number, expiration date, and the CW number on the back of your card. For Amex holders, the CW number appears on the front of the card.
If an item is missing from the order you receive, please contact us within 30 days to inform us of the missing item(s).